June 2011 20
I’m going back to the future to start my SHRM 2011 Conference recap posts at the end of the conference, because frankly, hearing Michael J. Fox deliver the final general session yesterday was the highlight of my SHRM experience. (Now had I won an iPad, this might be an entirely different post….)
Going into the Las Vegas Conference Center to hear Fox’s speech yesterday, I already had high hopes. After all, this is Alex P. Keaton, y’all!! Marty-effing-McFly! Teen Wolf – the original!
And if I’m being completely honest, part of me really, really just wanted to hear him tell the audience, “Boy, are you a sight for sore eyes.”
But what Fox delivered far exceeded my expectations. Articulate and inspiring, Fox charmed the crowd with his humor and honesty, giving a brief history of his childhood, explaining how he got into show business, before launching into his discovery that he had Parkinson’s Disease, until finally discussing how the disease became the greatest gift he never asked for.
Initially, Fox might seem an odd pick as the person to give the closing speech at SHRM, but his determination to see opportunity where others might see limitations is clearly a lesson for leaders everywhere.
Editor’s Note: This five-week series is dedicated to examining the five most common Ps of a typical marketing mix and assessing how they relate to recruitment. Today’s post focuses on people; the remaining concepts - placement and promotion - will run in sequential order every Tuesday over the next couple weeks. For a look at assessments on product and price, view my previous posts.
Regardless of the business, the people involved with producing a product or a service inevitably shape the final outcome. While the nature of a particular business certainly renders some attributes more influential than others, the appearance, attitudes, experience, and beliefs of staff impact the sale of a product. In service-based businesses, like restaurants and retail, the appearance of staff reinforces commitments the company makes to health, safety, and brand position. Uniforms and service standards are just two ways businesses seek to deliver on their brand promise through their agents. These define the claims made by the company – whether it is to be the number one luxury retailer or safest car manufacturer.
A company’s people are often called upon to respond to crisis and serve as a testament to a brand promise. Toyota, who issued recalls of roughly 2.3 million vehicles in January 2010, created a series of videos featuring employees stating their commitment to safety. A number of technicians, engineers, plant employees, and dealers discussed the recall and how they planned to move forward. In another example, Domino’s created “The Pizza Turnaround” documentary featuring actual employees and their reactions to consumer opinions. The project featured people from all departments – from chefs and senior leaders to marketing and product management – who openly addressed criticism uncovered online and in focus groups.
So how do people impact recruitment? The individuals within your organization can be your biggest advocates, or the most compelling deterrent in your pursuit of top talent. Employers tell us that employee referrals are often the number one source of hire, even when the awareness of an employee referral incentive is low. What this tells us is that people are passionate about where they work. So much time is spent at work and whether the experience is good or bad – people talk.
In the following excerpt from CareerBuilder’s recent interview with Philip Jaurigue, President and CEO of Sabre Systems, Inc., Jaurigue discusses, among other things, the importance of innovation, recognition and not looking in the rearview mirror.
Can you describe your philosophy as it relates to the impact your employees have on your business?
Because Sabre Systems, Inc. is a services business, our employees are the face of the company. A large portion of Sabre personnel work at customer locations and, in many instances, are the customers’ sole source of information with regard to Sabre’s culture and philosophy. This means that the attitude with which employees come to work in the morning, the way they conduct themselves while at work, and even their overall character convey a message about Sabre’s values and professionalism directly to our customer.
With that in mind, I encourage the leadership team to spend a fair amount of time engaging employees to ensure they feel they are a valued and integral part of the team. I also ask that company leadership ensures that potential Sabre team members are aligned with the mission, vision and culture of the company before bringing them on board.
How do you personally engage with and relate to your employees?
Earlier this month, I discussed the ways mobile marketing efforts can enhance a company's recruitment efforts.
For instance, not only does mobile marketing provide a fast, convenient way to alert job seekers to opportunities and stay in touch with them, but it also helps you stand out among those who aren't yet using mobile means to reach job seekers...just to name a few.
Now, if you're ready to take that very special next step in your recruiting efforts, here’s your quick-and-easy guide to the various mobile recruiting techniques you can try:
Four Opportunities in Mobile Recruitment
Quick Response Codes: QR (quick response) codes are barcode-like squares that, when scanned with the camera found on most mobile devices, direct users to a specific mobile website. For recruitment purposes, they’re an easy way to direct job seekers to your careers site (just take it from Ernst & Young). Here are a few quick ways to get started:
- Create a QR code for your company job board and print it on company promo cards to distribute to attendees at career fairs and networking events.
- Embed QR codes on company brochures, business cards, presentations, hand-outs, and other promotional items to drive prospective candidate to your careers website.
And thanks to the many free QR code generators online that let you simply type in a destination URL, creating QR codes is surprisingly quick and inexpensive. (Note, however, that because not everyone has a smart phone that responds to QR codes, you should always provide multiple avenues for the dissemination of information.)
Text Alerts: Recruitment SMS alerts enable you to alert job seekers to new and open opportunities in real-time. You can also use SMS notifications to communicate other recruitment messages, including the following:
Recruiting in The Now Revolution: An Interview with Author and Social Media Strategist Amber Naslund
"The foundation of business is changing under our feet, and we need folks who are adaptable to - even thrive on - engineering and stewarding that change."
In the following Q&A, Amber Naslund, VP of Social Strategy for Radian6, discusses her new book, The Now Revolution: 7 Shifts To Make Your Business Faster, Smarter, and More Social, which she co-authored with social media strategy consultant Jay Baer. Recently, Naslund hosted a webinar (now available as a free download), in which she discussed how small businesses can apply the lessons from her book to their own social media and recruiting strategies.
What gave you the idea for The Now Revolution? Jay [Baer, co-author of The Now Revolution] and I talked at great length about how many books there were about social media marketing, but how few there were about how to adapt your business to what social media has brought about. We wanted to write something that looked at social business from that angle.
What does ‘successful adoption of the social web' mean to you? Successful adoption is unique to every business and its goals, to be sure. But in general terms, it’s embracing the cycle of listening, responding, participating, and storytelling, while putting in place the internal pieces to make social media not just an add-on, but an integrated part of each piece of the business.
Is there a difference between a company’s culture and its employment brand? Often there is, but ideally there isn’t. The brand is often the appearance we like to create for external observers. But if we do our jobs really well, the culture is expressed and represented by the brand, and the brand carries over internally as well as externally. It’s no coincidence that the companies that do social well have a strong cultural foundation; social media is a window into corporate culture unlike we’ve seen before.
Employers often argue that they do not have the time and resources needed to adopt a social media strategy. How do you respond to that? Make no mistake: social media does take time and resources. Without a doubt. So that’s a valid concern. But we keep thinking about social media as an “and” instead of an “or”. Auditing what we do already and finding the things that aren’t working anymore or that have run their course can free up people, time, and budget to put toward progressive ideas like social media.
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