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Employee Engagement > Staffing & Recruiting

5 Things Every Recruiter Should Know

If any of you recruiters out there, like me, obsessively watch have ever seen an episode of Bravo’s Millionaire Matchmaker, you may have noted the similarity between recruiting and matchmaking. Both jobs entail trying to deliver the best candidates possible to a customer in hopes to make the perfect match (and end up happily ever after).

The other similarity? “It’s a very crazy industry,” says Daniel Banfield, a former partnership director at a national staffing firm. Crazy, however, isn’t necessarily a bad thing: where some people burn out from the fast pace and high demands of the job, others thrive on these elements.

Whether you’re thinking of starting a career in recruiting and staffing industry, or you want to move up from your current position, Banfield and Erik Kelley, both account executives in CareerBuilder’s Staffing and Recruiting Group, offered up the following advice based of their own experiences.

Five Steps to Success in the Recruiting and Staffing Industry

  1. Don’t expect success to come to you. The skills that it takes at one level of your career might not necessarily what gets you to the next point in your career. “Know what it takes to be successful, and be completely mindful of what it’s going to take to move up,” Banfield says. To do this, he suggests getting a mentor, who can help you set realistic expectations about your career path and what it takes to move up, including the challenges that come with the various roles. Make every effort to connect with others in the industry (which you can do through LinkedIn or joining a professional organization, such as SHRM or the ASA), who can guide you along in your career path.
  2. Make yourself indispensable.  “You need to be looked to as leader, someone who’s putting people to work,” says Kelley, once an account executive at a national staffing firm, of how recruiters can set themselves apart and move up to senior recruiter and sales positions. How do you accomplish leadership cred? Again, it’s all about being proactive: join an organization that’s suited to your interests; attend recruiting conferences and events; sign up for free webinars online; follow industry experts on social media sites (such as Facebook.com/CareerBuilderforStaffing); and read up on industry reports to stay current on staffing and recruiting trends (such as checking out the recent Opportunities in Staffing guide), to name a few options. Become an expert in your field, and clients and colleagues will begin to see you as an indispensable resource.
  3. Recognize that change is inevitable: Due to the dynamic, fast-paced nature of the recruiting and staffing industry, it requires a certain amount of agility and willingness to adapt to an ever-changing environment. “If you can’t deal with the element of change very well, then recruiting and staffing is not the career for you, because you will be on an emotional roller coaster with good days and bad,” says Kelley.  While Kelley loved “the satisfaction of putting people to work who deserved it,” there were definite downsides to the role as well, such as the disappointment of seeing a candidate ultimately not work out for reasons beyond his control – and the toll it would then take on his (compensation-based) paycheck.
  4. Beware of burnout. There’s a huge burnout factor,” says Banfield of the nature of the job. Yet there are ways to combat this, such as finding multiple projects to work on, joining a professional organization specific to your niche. Keeping up on the industry and continuously educating yourself are critical to staying ahead. Most importantly, find an organization to work for that encourages growth. “A lot of success is organization-driven. You have to foster that environment [as an organization].”
  5. Do it because you love it. To paraphrase what Amber Naslund says about social media, If you don’t love it, you’ll suck at it. The same might be said about recruiting. (Okay, you might not suck at it, but passion to succeed definitely works for you in this industry.) “I think people go into recruiting by accident because they need a job, and they find out later that they either hate it or love it,” says Kelley. And it is those who love it, Banfield believes, who will find the most success in this industry: “If someone’s just out for the number, it’s not going to work out.”

What are some of the lessons you’ve learned by working in the recruiting and staffing industry? Do you think the pros of the job outweigh the cons?

Mary Lorenz

About Mary Lorenz

Mary is a copywriter for CareerBuilder, specializing in B2B marketing and corporate recruiting best practices and social media. In addition to creating copy for corporate advertising and marketing campaigns, she researches and writes about employee attraction, engagement and retention. Whenever possible, she makes references to pop culture. Sometimes, those references are even relevant. A New Orleans native, Mary now lives in Chicago, right down the street from the best sushi place in the city. It's awesome.
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As a recruiting manager for a high volume office, I completely concur with every point you have here. I really enjoyed the relaxed, conversational style in which you wrote it as well.

Passion to help others and a desire to stay in and thrive in an ever changing industry that delivers work not in waves but in tsunami's!

Great article. I have worked in several niche markets in recruiting from light industrial, legal and healthcare. I got into this business accidentially and can't see myself doing anything else. You have to have the passion for it ! I make myself available to my Candidates and Clients 24/7. It is not a 9 to 5 job at all, but I love it. Going the extra mile as a Recruiter is important and you will get referrals from Candidates which will grow your business and reputation as a Recruiter. Having a strong pool of Candidates is the key to success. Always telling the truth and delivering what you said you are going to do is also extremely important. Even if you have to tell your Candidate they did not get the job... that is OK. Make sure to follow up. Tell your Candidate you will work on placing them somewhere else and follow through on your promise. I hear from alot of Candidiates that they start working with a Recruiter and then never hear back from them. That behavior is what gives our industry a bad name. Follow-up and being honest and upfront is what makes a successful Recruiter.

Oh yes all the points are correct. Passion for the client and for the candidate is the key to success. All of this happens when you love what you are doing. I started at age 22 and I am still enjoying myself at 68. Retire? Heck no! Burn out is still a feeling that can seep in especially at the beginning of the year but just keep a positive outlook and eye on the prize! I write positive statements to myself over and over again...it helps...

I'm in my SECOND week of training at a staffing company, and wanted to let you know this is extremely helpful!

Excellent remarks/points to remember when in the recruiting arena.
Have been recruiting for at least 20 years and have never been bored with this aspect of the position. Meet new people; discuss their background and interests and always looking for that perfect match. Very important facet of this arena is to make sure your client feels comfortable with you. Their best qualifications/assets are revealed.

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