Staffing technology software systems were meant to streamline the staffing process, but users can tell you they’re not always helpful, modern or even useable. Some “solutions” are so outdated they can’t keep pace with mobile-user talent, while other systems are set up through multiple vendors and a tech problem can mean a string of phone calls and follow-ups before you’re back up and running.
Your staffing technology shouldn’t hinder your hiring capabilities or serve as a pain point in your organization—because people notice. According to one user from the Quarterly Pulse survey on technology use within staffing, a company’s resistance to technology and change signal to employees that innovation and leadership aren’t valuable there.
The crown jewel of any staffing technology vendor is a high-performing applicant tracking system, but if it’s not compatible with the rest of your staffing process, it’s not much of a solution. This quarter’s Pulse survey revealed some challenges specific to using an ATS, as well as what technological solutions—like a platform that handles all aspects of hiring—are winning over talent, making the recruitment process easier and impressing clients.
Multiple capabilities and customizations
Even more important than streamlining the hiring process, users found that the most advantageous feature of having an ATS is always having a pool of qualified applicants to draw from. And a great ATS can do much more.
The top five reasons that companies have an ATS are:
- Need to always have a pool of qualified applicants to draw from (18 percent)
- Streamline hiring process and improve workflow (15 percent)
- Resume storage capabilities (12 percent)
- Our ATS lets us manage applicants by role/function more effectively (11 percent)
- Reporting and analytics capabilities (11 percent)
If your current solution can’t meet all those responsibilities, you may consider switching: 18 percent of staffing firms use their own internally created applicant tracking system. Considering that nearly 1 in 5 staffing firms are spending time and resources creating their own homemade solutions it might be time to ponder:
Buy or bake?
This decision depends heavily on your firm’s own internal resources and how much you want to invest. There key things you may want to consider:
- Timing: how quickly do you need a quality solution up and running?
- Personnel Investment: do you have the internal personnel resources to build your system or can you hire additional staff to make this possible?
- Expertise: Are you more comfortable relying on a company that has decades of experience in the business?
Does your ATS need a Band-Aid to fix your current problems, or is more drastic action needed? If there are holes in your hiring solutions, centralizing your software systems can make a big impact on your user experience instead of trying to find another vendor to help. Over half (65 percent) of survey respondents agree that they prefer to have one overall platform solution because it is more convenient. Fifty-six percent agree that they prefer to use one software systems vender because it simplifies contracts, accounting, and more. That can make a big impact on how you do business: 61 percent agree that they prefer to use one software systems vendor so that they can learn more about their needs and form a successful partnership.
This trend is likely to continue, as nearly half (48 percent) consider it a high priority to integrate their software systems. Are you ready for a change? Only 11 percent agree completely that they are satisfied with their current software systems vendor, while 25 percent are not satisfied. 1 in 3 just feel “meh” about their current vendor.
Centralizing your ATS and finding technology that will serve your candidates’ and clients’ needs can make a huge difference in your staffing firm. To make a change now, consider CareerBuilder1, an HR software solution that brings advertising, data and technology into one pre-hire platform — making the recruitment process easier from acquire to hire.