Archive for the 'Employee Retention' Category

I recently read this post about creative sabbaticals on Harvard Business Publishing’s blog. The article, which also features a video of a talk given by Stefan Sagmeister, owner of design firm Sagmeister Inc. in New York City, presents some interesting ideas about our ideas of creative thinking and space in the workplace — and asks how we use free time to refresh and become more productive.

For me, it raised questions from an employer’s perspective as well: Continue Reading…

• Posted by: Amy Chulik on November 4, 2009
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• Categories: Employee Engagement, Employee Retention, Innovation

During Part III of my conversation with “Working for You Isn’t Working for Me: The Ultimate Guide to Managing Your Boss” authors Katherine Crowley and Kathi Elster, we discussed actionable steps bosses can take right now to start on the path to becoming better bosses–and Katherine and Kathi offered bosses some unabashed advice on leading in today’s workplace environment. Read on for interview Part III (of three):

• Posted by: Amy Chulik on October 28, 2009
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• Categories: Employee Engagement, Employee Retention, Employer Advice

What makes an organization a “best place to work?” Check out these common practices of companies that are frequently recognized among job seekers, consumers, industry analysts and – not least of all – their own employees for being great places to work.

1.  They’re not afraid to relinquish a little control. Despite reports that over half of employers still ban social networking at work, companies who’ve embraced it have found tremendous reward in enabling employees to use social media. Zappos was one of the first companies to embrace social media, giving employees the freedom to use Twitter.  The strategy has worked well for the online shoe retailer: By enabling employees to talk freely about their jobs, new products, or other interesting aspects of company life, they’ve effectively made their employees into brand advocates, and created buzz about being a great place to work. More recently, Whole Foods has taken a similar approach to social media, believing that letting individual employees’ personalities shine through is essential to for social media to work well and engage people.
2. They embrace new media as a recruiting tool. Staffing firm Kelly Services, a 2008 Best Place to Work in Western Pa., created a virtual community in Second Life to provide job seekers with an interactive experience to see what it’s like to work for Kelly. It has also helped to create buzz about Kelly and differentiate the firm from its competitors. For much the same reason, staffing firm Spherion decided to leverage the current popularity of viral video when it created its Web series, “The Temp Life.”  Seems to be working: the 17-episode series is clearly resonating with audiences, with over 1 million views to date.
3. They embrace new media as an engagement tool. IBM did it with Beehive. Best Buy did it with Blue Shirt Nation.  Now, companies of every size are utilizing online social communities for internal purposes - engaging employees and keeping them informed of important company news, events and projects. Over 50,000 companies worldwide, including Fox and Adobe use microblogging site Yammer, while companies like Starbucks and Pepsico have found success with cfactor’s “enterprise social networking” solution.  
4. They think outside the Facebooks. Overwhelmed by the sheer volume of users on Facebook, Twitter and other social media giants? Think “niche.” That’s what Seattle-based Tableau Software did recently when it needed a Web developer with extensive knowledge of Drupal:  the company’s recruiters began surfing social networking sites that catered to Drupal enthusiasts, where they eventually found their new hire.
5. They ask for employee feedback (and actually listen to it).  Feedback from Aetna’s employee surveys – administered regularly to enable employees to voice their thoughts about how the company is doing and where there is room for improvement – led to the establishment of Aetna’s current recognition program, The Aetna Way Excellence Awards, according to CEO Ronald Williams in an interview for our Leadership Series. Leadership recognized that employees wanted more company-wide recognition events, so they delivered. “That whole program came about as a result of employees’ suggestions that came through the survey,” Williams said.
6. They work in partnership with Human Resources. “People decisions are some of the most important decisions I make, so I make those decisions in collaboration with my HR partners,” says Stryker CEO Steve MacMillan in a recent interview with CareerBuilder. “Responsibility for our people may be a human resources function, but we all manage it together.” It’s no accident that Stryker is a three-time winner of the “Gallup Great Place to Work Award,” in addition to other best place to work honors.  
7. They actively encourage learning and development. Smart companies know the power of providing opportunities for professional development and personal growth in helping to retain top talent.  Spectrum Health does both: The company’s relationship with University of Michigan provides opportunities for leadership members to gain experience in project-based work. And its EXCEL Professional Development Model program recognizes and provides monetary awards for nursing staff for academic and professional accomplishments, as well as community service.

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• Posted by: Mary Lorenz on October 23, 2009
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• Categories: Building a Best Place to Work, Employee Attraction, Employee Engagement, Employee Retention, Social Media

During Part II of my conversation with “Working for You Isn’t Working for Me: The Ultimate Guide to Managing Your Boss” authors Katherine Crowley and Kathi Elster, we covered everything from the failure of many bosses to recognize the non-business side of employee relationships, to bosses being terrorized, to what it means for employees to take back their personal power, to learning to accept one’s boss–and more. Read on for interview Part II (of three):

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• Posted by: Amy Chulik on October 21, 2009
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• Categories: Economy, Employee Engagement, Employee Retention, Employer Advice

Last week, CareerBuilder released its annual survey on open enrollment that found that 15 percent of hiring managers estimate more than 10 percent of their employees miss annual open enrollment deadlines each year on average, which can have a significant impact on employees’ pocketbooks.

According to the survey, one third (34 percent) of human resource managers said missing open enrollment costs employees, on average, at least $500 in out-of-pocket expenses. Twenty percent reported that it costs employees more than $1,000 while 10 percent reported it costs employees more than $2,500.

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• Posted by: Mary Lorenz on October 20, 2009
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• Categories: Economy, Employee Retention, Health Care, Survey Results

I recently talked with Katherine Crowley and Kathi Elster, co-authors of “Working for You Isn’t Working for Me: The Ultimate Guide to Managing Your Boss.” Katherine, a Harvard-trained psychotherapist, and Kathi, a management consultant, run K Squared Enterprises in NYC, running lectures and workshops and consulting with managers and executives about workplace relationships. “Working for You Isn’t Working for Me” serves as a handbook for employees struggling to deal with a difficult boss–but there is much that bosses can learn from this book, too.

During our conversation, we covered everything from boss attitudes in our current economy, to recognizing and understanding employee coping tactics, to the severe lack of communication in today’s workplace, to the one thing bosses need to do right now to become better employers–and more. Read on for interview Part I (of three):

• Posted by: Amy Chulik on October 14, 2009
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• Categories: Economy, Employee Engagement, Employee Retention, Employer Advice, Leadership Development