It’s common knowledge that getting the customer experience right is critical to business growth. So why do so many businesses still get it wrong? I recently had the opportunity to sit down with business expert and New York Times bestselling author Tim Sanders to talk about effective customer experience and customer relationship management strategies and how these apply to the staffing and recruiting industry. Continue reading
Corner Office > Leadership Development
This is Heavy, Doc: Leadership Lessons from Michael J. Fox
- June 30th, 2011
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I’m going back to the future to start my SHRM 2011 Conference recap posts at the end of the conference, because frankly, hearing Michael J. Fox deliver the final general session yesterday was the highlight of my SHRM experience. (Now had I won an iPad, this might be an entirely different post….)
Going into the Las Vegas Conference Center to hear Fox’s speech yesterday, I already had high hopes. Continue reading
Celebrity Advice for New Grads Goes Double for Business Leaders
- June 22nd, 2011
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Confession: Short of an in-depth Google search, I couldn’t recall a single piece of advice the speaker at my college graduation gave my classmates and me on that fateful day in May so many years ago.
Granted, the speaker wasn’t a celebrity like Stephen Colbert (no offense, whoever you were), but save for a few witty lines, I still doubt I’d remember much. Continue reading
CareerBuilder Leadership Series: Spotlight on Carl Albright, CEO of InfoCision
- May 16th, 2011
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“Our employees are the heart and soul of our business and the reason we continue to enjoy prosperity and growth.”
In the following excerpt from CareerBuilder’s recent interview with Carl Albright, CEO of InfoCision, Albright reveals, among other things, his leadership philosophy, the impact people have on his business, and how a first-grader gave him his greatest leadership lesson. Continue reading
CareerBuilder Leadership Series: Spotlight on Glen Tullman, CEO of Allscripts
- May 10th, 2011
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“Our people know that what they do every day really matters, and they are all about making a difference.”
In the following excerpt from CareerBuilder’s recent interview with Glen Tullman, Chief Executive Officer of Allscripts, Tullman discusses the qualities that make for great employees – including adaptability, curiosity and empathy – and what it means to “be big and act small.” Continue reading
12 Problem Solving Tips to Teach Your Gen Y Future Leaders
- May 9th, 2011
- 8 Comments
SPECIAL GIVEAWAY: See how you can get a free copy of one of two best-selling leadership books! See contest details below!
GUEST CONTRIBUTOR: Authored by Lisa Orrell. Orrell is known globally as The Generation Relations Expert. She is the author of the top-selling books Millennials Incorporated and Millennials into Leadership. Continue reading
CareerBuilder Leadership Series: Spotlight on Robert P. Wise, CEO of Hunterdon
- April 28th, 2011
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“Have a clear vision, communicate it and allow yourself to be challenged by it.”
9 Ways to Teach Gen Y Employees a Leadership Mindset
- April 21st, 2011
- 17 Comments
SPECIAL GIVEAWAY: See how you can get a free copy of one of two best-selling leadership books! See contest details below!
GUEST CONTRIBUTOR: Authored by Lisa Orrell. Orrell is known globally as The Generation Relations Expert. She is the author of the top-selling books Millennials Incorporated and Millennials into Leadership. Continue reading
6 Ways to Retain Your Generation Y Future Leaders
- April 14th, 2011
- 11 Comments
GUEST CONTRIBUTOR: Authored by Lisa Orrell. Orrell is known globally as The Generation Relations Expert. She is the author of the top-selling books Millennials Incorporated and Millennials into Leadership. In the first of a three-part series, Orrell discusses not only how to better manage and retain your Millennial talent, but also how to groom them to be effective leaders. Continue reading
The Perfect Fit: Recruitment and Retention Strategies from John Thedford, CEO of La Familia Pawn and Jewelry
- March 23rd, 2011
- 2 Comments
GUEST CONTRIBUTOR: Authored by John Thedford. Thedford is CEO of La Familia Pawn and Jewelry, a chain of high-end pawnbroker shops with locations throughout Central and South Florida, and he is the author of Smart Moves Management: Cultivating World-Class People and Profits. Continue reading
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