Take a look at the graph below, from CareerBuilder’s Supply & Demand Portal, and you’ll notice that the number of job postings for retail salespeople have doubled since the summer.
Typically retail recruiting tends to somewhat seasonal, which means it shouldn’t come as a huge surprise to see more jobs being added around the holiday season.
More than 1 in 3 (39 percent of) retail hiring managers say they intend to hire seasonal workers this holiday season, according to a new CareerBuilder survey. That number has steadily improved from 36 percent last year and 29 percent in 2011.
We’re in the thick of Cyber Monday, a term coined in 2005 to explain the online version of Black Friday’s shopping craze. The highly anticipated day isn’t just about a handful of online deals, either: This Cyber Monday is expected to be the biggest online shopping day of the year for the third year in a row. On top of that, what began as “Cyber Monday” has extended into more of “Cyber Week,” with online promotions and deals becoming a week-long blitz.
Middle management positions were a significant casualty of recession-era layoffs, but new research from CareerBuilder’s various industry sites indicate that many employers saw counterproductive consequences and are now rehiring for those positions.
Employers surveyed in the retail, IT and healthcare industries indicated plans to bring back previously eliminated middle management jobs for the purpose of bringing structural gaps and addressing market demands. When assessing the impact of downsizing middle management, employers who made cuts in these industries cited both positive effects (cost-savings and more efficient operations) as well as negative ones (structural and emotional drawbacks).
Don’t know what you got till it’s gone?
According to industry experts, part of the reason for the resurgence in middle management jobs is that employers are now realizing just how essential middle management is to the organization.
“Middle management often gets a bad rap for adding bureaucratic layers to an organization, but these roles can be essential in maintaining team cohesion, retaining core talent and providing direction to workers,” says Bill Meidell, product director of WorkInRetail.com
Jamie Carney, product director of Sologig.com, agrees. “When a department lacks leadership or direction, it is easier to see the value of middle management,” Carney says. “The data suggests that middle management plays an important role in making an employee’s work experience meaningful and productive.”
“Middle management is essential to providing balance and direction within complex organizations,” adds Rob Morris, product director of MiracleWorkers.com. “They play important roles from onboarding new employees and tracking progress to building positive morale and maintaining chains of communication – all things that are difficult to do without.”
Check out details for each industry survey below…
As the carved pumpkins of Halloween were being given their final touches and trick-or-treating hosts were filling up their baskets for throngs of excited children, stores across the U.S. were already looking ahead to winter holidays -- and many employers had already lined up their seasonal staff for the busy time ahead. Yes, seasonal hiring is in full swing, and though employers expect to hire at similar levels this year as last, according to a new CareerBuilder survey of more than 2,600 employers, a year's time has brought more perks in pay, 29 percent of retailers planning to have extra hands on deck around the holidays (a moderate decline from 2010), and nearly one-third of employers planning to turn some seasonal staff into full-time, permanent members of their team.
Sales, customer service, technology, shipping, and administrative support are all hot areas for holiday hiring this season -- let's take a closer look at what else is happening:
Retail and hospitality outlook
As mentioned above, nearly three in ten retailers will have extra staff on hand to help this holiday season, a moderate decline from last year, and 10 percent of hospitality companies will add seasonal staff this year, the same percentage as last year. What do the similar patterns in seasonal hiring from last year to this year mean for the economy?
As Matt Ferguson, CEO of CareerBuilder, explained:
“Employers are keeping the status quo for holiday hiring as economic uncertainties shake consumer confidence,” said Matt Ferguson, CEO of CareerBuilder. “While retail has the lion’s share of seasonal jobs, you can also find opportunities in various industries and corporate roles."
Where is seasonal hiring happening industry-wide?
Many different types of companies are hiring for seasonal staff this year, in various functional areas where they need help the most during the holiday rush. Across all industries, popular areas for recruitment this holiday season include:
- Customer Service – 30 percent
- Administrative/Clerical support – 16 percent
- Shipping/Delivery – 15 percent
- Technology – 12 percent
- Inventory management – 10 percent
- Non-retail sales – 9 percent
- Accounting/Finance – 8 percent
- Marketing – 8 percent
Better pay is on the way
Last week, CareerBuilder released the results of a recent nationwide survey, which found that 34 percent of hiring managers are placing greater emphasis on emotional intelligence when it comes to hiring and promoting employees post-recession.
The survey also revealed that 71 percent of hiring managers value emotional intelligence in an employee more than IQ; 59 percent would not hire someone with low emotional intelligence; and, for a remarkable 75 percent of hiring managers, emotional intelligence trumps IQ when it comes to deciding on employee promotions.
But how do those numbers compare when broken down by certain industries? Let’s take a look:
- 34 percent of government employers said they are placing a greater emphasis on high EI for hiring and promotion decisions post-recession
- 70 percent value emotional intelligence in employees more than IQ
- 62 percent would not hire someone who has a high IQ but low EI
- 77 percent said they’re more likely to promote the high EI worker
Government employers also said they value emotional intelligence because employees who display this quality tend to resolve conflict effectively and are more likely to stay calm under pressure. In response to the findings, Chuck Loeher, area vice president for CareerBuilder, said:
“Government jobs aren’t just about producing information and ideas – there’s a lot of moving and organizing people, as well. A deep knowledge base is important no matter your position, but dynamic interpersonal skills are needed to successfully motivate groups made up of diverse personalities, ideologies and work ethics. All workers, at all levels of government, can benefit from deeper insights into their own emotional intelligence.”
Information Technology (IT)
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