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Howard Schultz and Bill Kurtis Q&A at Borders

Howard Schultz on How Starbucks Got Its Groove Back

The woman in the grey sweatshirt stood up in front of roughly 100 others at Borders Books’ Chicago State St. location and tearfully told Howard Schultz, CEO of Starbucks, that she’d closed her store and driven all night from her store in Ohio to see him speak in person. Continue reading

By in Book Review, Employee Engagement, Innovation, Insights & Trends, Retention

Enchantment by Guy Kawasaki

Book Review: Enchantment by Guy Kawasaki

Can you change the world? That’s the challenge Guy Kawasaki sets forth for his readers in the beginning pages of his latest book, Enchantment: The Art of Changing Hearts, Minds, and Actions.

The 10th book from the former chief evangelist for Apple and co-founder of Alltop.com, Enchantment is slightly loftier in tone than his previous business books, which include The Art of the Start and The Macintosh Way. Continue reading

By in Book Review, Building a Best Place to Work, Employee Engagement, Insights & Trends, Talent Acquisition

The Good Manager: A Guide for the Twenty-First Century Manager

My Q&A with Dean Gualco: What it Means to be a Good Manager in Today’s Workplace

I recently spoke with Dean Gualco, human resources manager and author of The Good Manager:  A Guide for the Twenty-First Century Manager, a book that focuses on how managers have gone from being respected in society and trusted by their employees to the source of blame for many workplace problems today. Continue reading

By in Book Review, Employee Engagement, Insights & Trends, Leadership Development, Retention

delivering-happiness-cover1

Book Review: Delivering Happiness by Tony Hsieh

You know when people ask if you should read the book before you see the movie?  Well, that’s kind of how I felt upon reading Tony Hsieh’s new book, Delivering Happiness: A Path to Profits, Passion, and Purpose, his personal account of helping develop and become CEO of successful online retailer Zappos. Continue reading

By in Book Review, Employee Engagement, Insights & Trends

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